123.hp.com

HP Envy

hp-envy-4500

HP Envy is a slightly upgraded model from deskjet. But this is also an inkjet multi-functon printer designed primarily for home use. It supports print, copy and scan and can be used for regular usage at home or a small office. Connection types such as wirelesswireless direct, NFC etc are available apart from the wired and USB connections. Some models support duplex printing and Automatic document feeder. 123.hp.com offers printer drivers for Hp Envy printers.

HP Deskjet

123 HP DJ3630

Deskjet is a very compatible HP printer models for occasional print usage. Though initially it was made to support only print functionality, nowadays deskjet printers come equipped with scan and copy functionalities. So this is a highly affordable printer model with all the common printer functionalities, compact design and good print quality for your moderate printer usage. You can setup your HP Deskjet printer by downloading the printer driver from 123.hp.com/setup

HP Officejet

123.hp.com/oj3830

HP Officejet is an all-in-one printer which has the capability to print, copy, scan and fax. Thus this is the most affordable model for office use with fast and high quality photo printing. It also support cloud printing. It has automaticduplexer and automatic document feeded with support to Wi-Fi and Wi-Fi Direct connections and a 100 sheet input tray. However, it does not support Ethernet Connection. You can setup the HP Officejet printer by following the instructions at 123.hp.com

HP Officejetpro

123.hp.com/ojp8710

Basically equipped with office centric features, they are mainly aimed at micro offices. It prints very fast in low running cost. The print quality is also very good. Other features like duplex printing, and ADF is also available with WI-Fi, Wi-Fi Direct, Ethernet and USB connections. It has a 250 sheet paper tray. The main features that makes this model attractive are fast printing speed and low running cost. The latest printer drivers for HP Officejet Pro models are available to download from 123.hp.com

Top Selling HP Printers

Troubleshooting in Mac: ‘Printer Offline’ or ‘Printer Not Responding’

The ‘offline’ message is the status indicator of whether your HP printer is connected with the Mac. Offline indicates that the Mac is unable to communicate with your HP printer. This offline message only shows up whenever the printer is powered off, or when the USB cable has been disconnected from the Mac.
The ‘Printer not responding’ is seen when attempting to print.

Step 1: Checking if the Mac & the Printer are connected.

a) You have a USB connected printer:

Disconnecting and reconnecting the USB cable from the HP printer and the Mac.

  1. Turn off the printer by pressing the Power button and wait for five seconds.
  2. Detach the USB cable from the back/rear side of the printer.
  3. Turn on the printer by pressing the Power button. You will notice the printer making some noise as it turns back on and might even start printing pages. Wait for the printer to become idle & silent before continuing further.
  4. Wait for five seconds before reconnecting the USB cableto the printer. Ensure that the cable port is inserted and fastened securely. If the printer starts printing, allow the printing to complete before continuing.
  5. Try to print again. If the printer prints, you can stop this troubleshooting process. If the printing job gets stuck again, proceed to the next step.

Step 2: Resetting your HP printer.

Performing a power reset to your HP printer forces the printer to reset its stored values in the firmware. This power reset helps your HP printer when it is not connecting with the Mac computer.

  1. Ensure that your HP printer is idle and not making any noise or sounds before continuing to the next step.
  2. While the printer is switched on, pull out the power cordfrom the back of the printer.
  3. Pull out the power cord from the power socket/outlet it was connected to.
  4. Wait for about 60 seconds before continuing to the next step.
  5. Plug in your printer’s power cord back into the power socket/outlet.
  6. Connect back the power cord back into back of your HP printer.
  7. Press the Power button on your HP printer if it does not turn on by itself.
  8. Retry printing a document and check what happens.
    • If your printer successfully prints the document, you can stop the troubleshooting process.
    • If the print job does not print, then move onto the next step.

b) You have a network connection printer:

Your HP printer is connected to your Mac computer, if your HP printer displays in the Printer list on your computer. Following the steps below, you will open the Printer list to see if your HP printer is connected.

  1. Restart your HP printer and wait for it to becomes idle.
  2. If your HP printer connection with the network is not restored after restarting your printer, then restart your network router. Before you restart the router:
    • Finish or terminate all programs and activities that are running on the network and network connected devices.
    • Turn off the router and disconnect the power cord from the router and wait 10 seconds.
    • Now reconnect the router’s power cord and switch it on & wait for the router to initialize and setup a new network connection to your Internet Service Provider(ISP). The blinking/flashing of the Internet activity light on the router will indicate a normal state of your network connections before continuing.
  3. Now restart your Mac computer and wait for it to be idle.
  4. When the Mac computer has completely restarted, click the Apple icon , and then click System Preferences.
  5. Click Printers and Scanners, Print & Fax, or Print & Scan to open and check the Printers
  6. Select your HP Printer in the Printers list, and then select the Open Print Queue.
    • If your HP printer is not seen in the Printers list, and if you don’t see any options for your HP printer is seen, then there is no network connection. Now stop troubleshooting, and then follow the instructions for the troubleshooting steps of connecting your HP printer to the network.
    • If your HP printer is seen in the Printers list and if you see the options relating to your HP printer, then your printer is connected to the network. Now retry printing a document and move forward to the next troubleshooting step if the printing problem is still seen.

Step 3: Removing the multiple printers from the printer list.

Look for the multiple HP printers that you see in the Printers list, and then remove any extra entries except for the HP printer entry that is seen in the idle status.

  1. Search on the Mac search for ‘Print’, and then select Print & FaxPrint & Scan, or Printers & Scanners in the list of results.
  2. Find the HP printer names that matches your HP printer name from the Printers list.
  3. If you find more than one duplicate printer queues for the same printer, remove all the extra duplicate printers by clicking them one at a time, and then clicking the minus button [ – ] at the bottom of the list. Keep one ‘idle’ printer in the list that matches your HP printer if available and use this as the Default
  4. Retry printing a document from your Mac.
    • If your HP printer prints successfully, then you can stop this troubleshooting process.
    • If the printer remains as offline or displays an error message, continue to the next step.

Step 5: Resetting your Mac’s entire Printing system.

When you see that all the above troubleshooting steps have not helped resolve the issue, try resetting your Mac’s printing system.

  1. Open the Print & Fax, Print & Scan, or Printers & Scanners. Here you must Right-click (or Ctrl + click) the blank space in the Printers List, and then select the ‘Reset printing system…’
  2. Now click the Reset in the confirmation window that pops up.
  3. Enter your Mac’s Administrator Username and Password, and then click OK.
  4. Wait while the printing system is completely reset and no printers is seen in the Printers list.
  5. Now add your HP printer to this Printers list pane again as shown in Step 4.
  6. Retry printing a document from your Mac.
    • If your HP printer prints successfully, then you can stop troubleshooting.
    • If the error still displays, then continue troubleshooting your HP printer.

Step 4: Clearing out the existing Print Queue and adding your HP printer.

You will now remove the printer queue from the Printers list, and add your HP printer again. Doing this will initiate a new printing session.

  1. Check if your Mac computer is connected to the Internet.
  2. In the list of Printers, select your HP printer, and then select the Minus button [ – ] from the bottom pane to remove this printer from the list.
  3. Now you can add a printer into the list by clicking the Add button [ + ].
  4. Look out for your HP printer that comes up in the Printers list, once you find it you must select it and click the Add to add your HP printer. Makes sure you do not select a HP Fax driver(Note: If your HP printer is not seen in the Printers list, then check if your Printer is connected, switched on, lights up, and is idle & ready to print.)
  5. Select the Print Using or Use option, and then click on the name of your HP printer.
    If your printer is not seen in the Print Using or Use list, then open the URL 123.hp.com to get the most updated and latest driver.

The new HP printer queue is seen now in the Printers list in an idle status.

  1. Retry printing a document from your Mac.
    • If your HP printer prints successfully, then you can stop this troubleshooting process.
    • If the printer does not print but instead remains in the offline or displays an error, continue to the next step.

Issues of Slow Printing in Mac

This troubleshooting guideline is for the HP Printers e-All-in-One printer series which are connected to a computer with the MacOS or OSX operating systems.

When your printer’s print speeds are slower than expected and are not up to the speeds that are recorded in the printer’s specifications.

Step 1: Resetting your Printer.

To resolving the slow printing issue, a simple reset of your HP printer would help.

  1. Power on your HP printer, if it is not already on.
  2. Before continuing to the next step, wait until the printer is idle and silent.
  3. While the printer is switched on, pull out the power cord from the back of the printer.
  4. Pull out the power cord from the power socket/outlet it was connected to.
  5. Wait for about 60 seconds before continuing to the next step.
  6. Plug in your printer’s power cord back into the power socket/outlet.
  7. Connect back the power cord back into back of your HP printer.
  8. Press the Power button on your HP printer if it does not turn on by itself. (Your HP Printer might go through a warm-up period, where the lights might blink once along with some movement in the carriage.
  9. Once the warm-up period is over, and you see your HP printer being idle and silent. Now you can proceed to the next step.
  10. Retry printing a document from your Mac computer. If the slow printing issue is still seen, then continue to the next step.

Step 2: Checking the print driver settings in your HP printer.

Here you need to check the print driver settings. Certain settings like Paper types or printing in Best or Maximum DPI quality can slow your HP printer’s printing speeds. Printing documents with plain paper using settings like Normal or Draft quality showcase faster print speeds.

  1. Open a photo or document you have on your Mac that you want to print.
  2. Once you’ve opened the photo or document you want to print, click the File menu, and then select the Print If you’ve opened the Photos app, click the Print button that you can find at the bottom of the window.

The Print settings window will popup now.

  1. Select your printer in the Printer option at the top of the window.
  2. If you unable to see any options on the Print dialog box, click Show Details.
  3. Select the unnamed menu seen at the middle of the window, select the Paper Type/Quality or the Media & Quality option, and then click on the Normal or Draft option from the Quality or Print Quality menu or dropdown.
  4. Test print a document from your Mac. If your printer is still printing slow, then move onto the next step.

Step 3: Uninstalling your Printer’s print driver.

Now you must follow the steps below to uninstall the print driver & software. By doing this, we can install the most updated driver version.

  1. Open your Mac’s Finder window from the Dock.
  2. In the top menu bar, select the Go and then click the Applications option, then you need to open the HP or Hewlett Packard
    • If you find the HP Uninstaller in this folder, then double click it and follow the displayed instructions to uninstall the HP software.
    • If you do not find the HP Uninstaller in this folder, then continue to the next step.
  3. Select & drag the HP or Hewlett Packard folder into the Trash icon in the Dock.
  4. Now restart your Mac computer.
  5. Right-click or [Ctrl + click] the Trash icon, then click Empty Trash.

Step 4: Reinstalling your Printer’s print driver.

Now after uninstalling your Printer’s print driver,

  1. Open your browser and go to 123.hp.com, and then after few onscreen instructions on how to download the latest driver, you can now download and install the latest print driver of your HP printer.
  2. On trying to print again, if the printer is still printing slowly, continue to the next step.

Step 5: Updating your HP Printer’s firmware.

There might be a firmware update available for your HP printer that could resolve your HP Printer’s slow printing issue.

  1. Switch on your HP Printer.
  2. If your HP Printer is connected to the Mac computer with a USB cable, then pull out the cable from your printer.
  3. Go to HP Customer Support – Software and Driver Downloads.
  4. When prompted, identify your HP printer model as being the HP Printers e-All-in-One series printer, and then follow the screen displayed instructions to move into the Downloads page.
  5. In the downloads page, select Firmware, and then click Download.
  6. The HP Download and Install Assistant will guide you in download and install the firmware download and installation, or by selecting the Download only options you could manually download and open or install from your Internet browser’s downloading tools.
Unable to setup Mobile Printer (Android)

This troubleshooting guidelines document for the HP Printers e All-in-One series printers and for Android smartphones and tablets.

When you are not able to complete the setup of your HP All-in-One Printer Remote app on your Android device to setup your printer on your wireless/wired network, we use the steps below to troubleshoot some of the issues that can cause wireless printer setup problems.

Step 1: Refresh the printers list seen in the Android AiO Remote App

Even after a successful completion of a setup on the app, it would take several minutes before the AiO Remote app detects and display the printer on the network.

  1. When you open the AiO Remote app, on the home screen tap on the printer icon to display the printer list.
  2. Now refresh the list of printers by tapping the Refresh icon.
    • If your HP printer shows up in the list, then the printer setup is complete and you don’t need to proceed with troubleshooting anymore.
    • If your HP printer does not show up in the list, then switch off your HP printer and wait for about 60 seconds and then switch on your printer. Once the printer starts up and becomes idle and silent, open the AiO Remote app on your Android device, and then check if your HP printer is seen on the list.
  3. If the printer still doesn’t appear on the app, then we see that the mobile app issue still persists and you need to move forward to the next step.

Step 3: Retry the setup of your printer with AiO Remote app

You have now made sure that the network is working and that your printer is ready for the network setup. Now you will setup your printer on the network with the AiO Remote app.

Open the AiO Remote app home screen and tap on the printer icon to see the list of wireless printers.

  • If you see your printer in the list with HP-Setup > [OfficeJet 4650 series] under the printer listed, then select this printer, and then you must follow the on-screen instructions to setup your printer.
  • If your printer does not show up in the list, then tap the option My printer is not listed, tap Help Set Up a New Printer, and then follow the on-screen instructions to set up your printer.

If the mobile setup continues to fail for your wireless printer, move forward to the next step.

Step 2: Checking your network and printer status

Here you will check if you’re network is working correctly and that the printer is ready to be setup with the network.

  • Check if the mobile device is connected to the network:Open the Wi-Fi settings in your mobile device and make sure you’re connected to the same wireless network that you would have the printer connected to.
  • Check if the printer is ready to be setup with the network:Choose which the type of connection.
    • Wireless Connection: Check the light next to the Wireless icon on the printer and if the icon is steady or blinking. If the light is light is not on or blinking, then press the Wireless button, or open the Wireless settings menu and make sure the wireless network signal is turned on.
    • Wired network connection: Ensure that the cable connected to the router is connected to the printer’s Ethernet port end. The sign of whether the cable is connected we need to check the activity light and if it is green and the orange light is blinking.
  • Check the router’s frequency band: Routers usually operate in the 2.4 GHz and 5.0 GHz frequency bands, but most HP printers do not support both frequency bands. Make sure that the 2.4 GHz router band is enabled with your router. If your router broadcasts separate network names (SSIDs) for each band, then connect your HP printer to the 2.4 GHz band SSID.
  • Disable the Smart Network switch on Samsung Android Device: Make sure the Smart Network switch is disabled in the Wi-Fi settings or Advanced settings of Samsung android devices. (Note: This is not a feature on all Samsung Android devices)
  • Check if the printer is not in Energy saving or sleep mode: You must make sure that your printer is active and is ready for the wireless printer setup.
  • Turning off nearby wireless printers: You can reduce the wireless signal noise during setup by turning off the multiple wireless printers in the area.

After this, if the printer still doesn’t appear on the app, then we see that the mobile app issue persists and you need to move forward to the next step.

Step 4: Connecting your printer manually to the network

Now you try to connect your printer to your wireless network manually so that the AiO Remote App can find your printer.

The HP printers that have a touch or text navigation control panel have a Wireless Setup Wizard tool through the Setup, Network, or Wireless menu. You can use this guided setup interface to select your network name and enter the password to connect with the printer to your network.

In cases where the network name (SSID) and password is hidden, then you will need to manually enter the network name and password into your printer.

  1. You will need to collect these following details:
    • Network name (SSID)
    • Network security password (WEP key or WPA passphrase)
    • A computer needs to be connected to your wireless network.
  2. Detach any USB or Ethernet cables that maybe connected to your HP printer.
  3. Select the SetupNetwork, or Wireless menu that is seen on the printer control panel.
  4. Select the Wireless Setup Wizard, then follow the panel displayed instructions to connect the printer to your network.
    • If your printer connects to the network, then you must open the AiO Remote app and tap the printer icon to see the list of printers. Now select your printer from the list and follow the further displayed instructions to complete the setup.
Print Jobs getting stuck in Print Queue (Windows)

Follow the troubleshooting steps below for your HP Printers e-All-in-One series printer when printing from a Windows PC.

This is when the printer cannot print a job that is stuck in the Windows print queue. These stuck print jobs don’t get cancelled or get deleted and end up preventing further print jobs from getting printed. This happens due to a variety of reasons, such as power outages in between a print job execution process.

Step 1: Deleting the stuck print job files and restarting

Windows creates a file whenever a print job is sent to the printer, but sometimes these files get corrupted and cause problems. To reset the corrupted printing environment, you must first delete these stuck print job files manually and restart both your computer and your printer.

  1. Press the Power button to switch off the printer and then pull out your printer’s power cord from the power outlet/socket.
  2. Make sure to save any unsaved files and work that is being worked on in the PC. This is to make sure your documents are not lost when the print jobs are deleted.
  3. Using any of the following methods, you can open Windows Services
    • By searching Windows for services, and selecting the Services in the list of search results.
    • Press the Windows key + R, type msc in the window that opens, and then click OK.
  4. Now when the Services window pop up, scroll across the list to find the name ‘Print Spooler’.
  5. Now you should right-click Print Spooler and select
  6. After this, now the service has been stopped. Close the service window and open Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
  7. Inside the PRINTERS folder window that opens, delete all the files inside.
  8. Now you must shut down the Windows computer.
  9. Once you’ve unplugged your printer for more than 60 seconds, you can plug back the power cord to the printer and the power outlet/socket.
  10. Power on your printer using the Power button on the printer.
  11. Switch on your computer and wait for Windows OS to initiate and open.
  12. Retry printing a sample document and see what happens.
    • If you see the printer successfully printing the document, then you’re done with this troubleshooting process.
    • If you see the print job becoming stuck again, then move forward to the next step.

Step 2: Using HP’s Print & Scan Tool (HP Print & Scan Doctor)

HP has provided a free printing & scanning tool that helps in diagnosing and resolving most printing and scanning problems. You can download and run the HP Print & Scan Doctor, and it’s very helpful in quickly detecting and automatically perform several troubleshooting tasks that are known to resolve issues like print jobs getting stuck. You can download the HP Print & Scan Doctor using your Internet Browser downloading tools from the website.

After installing, you read and execute the onscreen instructions and tasks seen in the HP Print & Scan Doctor to automatically find and fix any printer problems. After fully running the Doctor tool, retry printing a sample document and see what happens.

  • If you see the printer successfully printing the document, then you’re done with this troubleshooting process.
  • If you see the print job becoming stuck again, then move forward to the next step.

Step 3: Reinstalling your Printer’s Print Driver

When you still see the print jobs getting stuck when printing, you can move towards resetting the printing software systemfiles by removing and reinstalling the printer’s print driver.

Note: If your computer is using Windows XP or earlier versions of Windows, you will use a different method to resetting the printer software by using the Add/Remove Programs list in Windows Control Panel. Here you can install the printer software from either the printer installation disc, a full feature software download fromHP’s Web site(If available), or by adding the printer throughWindows Add hardware wizard(a built-in driver).

  1. If your computer is connected with the printer with a USB cabledetach the USB cable from the printer.
  2. You can search for print devices in Windows by clicking Devices & Printers in the list of results.
  3. Once you have found your Printer in the list, right-click the printer icon, and click Remove Device.

The computer will now remove the printer software.

  1. Now we must restart the Windows computer to complete the uninstallation process.
  2. To get a copy of the printer software to install again, you must go to the HP Support – Software & Drivers website to find and download printer software that matches the HP Printerse All-in-One series model.
  3. Once you’ve downloaded the software. Install the softwareby following the onscreen instructions on the HP website.

(Note: Only connect the USB cable into the computer only when instructed to during the software installation process.)

  1. Now you can test print a document after installation is done, so if you see the printer successfully printing the document, then you’re done with this troubleshooting process and successfully resolved the issue.